Johnston & Murphy

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Reviews

• Joe John

  Jan, 20 2018
  ★ ☆ ☆ ☆ ☆
  Horrible store and manager. Let me first say that I have been a J & M customer for 10 years and have spent thousands on their products. Now, about my experience - My family and I went shopping at the Roosevelt mall and I go into this store with my wife and kids to look for a causal shoe for the summer. Even though the store was completely empty, not a hello from the manager and the staff person who were talking behind the counter. As my wife and I are looking at the shoes, the manager walks over to put back a shoe RIGHT IN FRONT of us and PLOPS it down, and walks away and NOTHING, not even eye contact.
  
  My wife and I start looking around more, and then someone else walks in, and the staff person goes over to them and says hello and how can they help them! My wife said lets go, but I walked to the front and asked for the manager and expressed my disappointment with this clear disregard for us. I don't know if this a customer service issue or something else that may be worse, which I will not mention on my review. Needless to say, I've been a loyal customer for a long time and a proponent of J & M, but NO MORE, after this experience. I will spend my hard earned money somewhere else. And I work on Wall Street, so I need a lot of shoes.

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